Last Updated: July 7, 2026

Papa's Pizza ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order for pickup at our Iskandar Puteri, Johor outlet.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Personal Information: Name, phone number, and email address provided when placing an order or contacting us.

• Order Information: Details of the items you order, order history, and preferred pickup time.

• Technical Information: IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and similar technologies.

• Communication Information: Any messages, feedback, or inquiries you send us through our contact form, email, or social media channels.

2. How We Use Your Information

We use the information we collect to:

• Process and prepare your pickup orders accurately

• Communicate with you about your order status

• Respond to your questions, feedback, or customer service requests

• Improve our website, menu offerings, and overall customer experience

• Send promotional offers or updates about Papa's Pizza, where you have opted in to receive them

• Maintain the security and proper functioning of our website

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings; however, this may affect certain features of our website, including the online ordering process.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who help us operate our website and process orders (e.g., payment processors, website hosting providers)

• When required by law, legal process, or government request

• To protect the rights, property, or safety of Papa's Pizza, our customers, or others

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Papa's Pizza
Iskandar Puteri, Johor
Email: [email protected]
Phone: +60167404565